Privacy Policy

Introduction

Frosty Learning Ltd ("we", "our", or "us") operates the frosty-learning.com website and provides financial education services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We take your privacy seriously and are committed to protecting your personal data. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data You Provide

When you enquire about our courses, register for a course, or contact us, you may provide us with:

• Name and contact details (email address, postal address)
• Payment information when booking courses
• Course preferences and educational goals
• Correspondence you send to us
• Survey responses and feedback

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our educational services
• To process course registrations and payments
• To communicate with you about courses, schedules, and updates
• To respond to your enquiries and support requests
• To send you information about courses that may interest you (with your consent)
• To improve our website and services
• To comply with legal obligations
• To prevent fraudulent activity

Legal Basis for Processing

Under UK data protection law, we must have a legal basis for processing your personal data. Our legal bases include:

• Contract: Processing necessary to fulfil our contract with you when you book a course
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given explicit consent for marketing communications
• Legal obligation: Processing necessary to comply with our legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third parties who assist us in operating our website and conducting our business, bound by confidentiality agreements
• Payment processors: To process course payments securely
• Legal authorities: When required by law or to protect our rights

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Course records are typically retained for seven years after course completion for tax and audit purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have rights including:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing
• Data portability: Request transfer of your data to another organisation
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Frosty Learning Ltd
47 Queen Square
Bristol, BS1 4LH
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at frosty-learning.com.